Hi Nick,

Recently, some of our customers have experienced problems placing orders through Grab. We want our customers at Grab to have the smoothest ordering experience possible, and issues like this are unacceptable to us. As an apology, we’d like to give you 50% off your next order through Grab. You can use the code [promocode] at checkout to claim your discount. We hope this will be a step towards making up for the problems you’ve experienced over the last few days, and we hope you’ll give us another shot.

Thanks for your patience and for being a loyal Grab customer!
The Grab Team